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Hotel & Resort | Reservation | Beaches | Nearby Islands | Tours & Activities | How to get there | Weather & Map | Private Transfer | Contact us |
 Koh-Changinfo.com - Online Reservation Policy
The policy below applies to all general bookings made with Koh-Changinfo.com. Some resorts they have their own private policies also, which applies with their own terms and conditions of booking. Reservations, Confirmations, Fees & Deposits Booking of a minimum of 3 nights is required. In high season, full and final payment is required at least two weeks prior to arrival. Some resorts on our website though, have their own Reservation & Confirmation policies. They require full payment for before any confirmation is issued, therefore please read the remarks below the price table for each resort carefully. Payment Policies
- Koh-Changinfo.com's on-line payment system via PaySbuy is secure payment and guaranteed by the Kasikornthai Bank Public Company Limited by using the Secure Socket Layer (SSL) protocol. - All credit card information are transmitted to the bank's data transmission system and confidentiality is guaranteed by the Kasikornthai Bank Public Company Limited. - Koh-Changinfo will not record any credit card data. Hence, guaranteeing no misuse of your credit card. Cancellation Policies Cancellations are possible, and can be made by email, fax or 'phone. However, to cover costs incurred the following charges will be made: - More than one month before arrival date: 1,000 baht (cancellation fee). - Less than 30 days before arrival: 1,000 baht (cancellation fee) plus one night's accommodation costs. - More than one week before arrival: 1,000 baht (cancellation fee) plus two night's accommodation costs. - Less than one week before arrival: No refunds possible. - No refundable in case of late check-in, early check-out and No Show. - No refundable in any case of cancellation during period of high and peak season. Cancellation Policies for Tours & Transfers - Tour and Transfer bookings must be rescheduled or cancelled at least one day prior to your scheduled departure time. Failure to do so will result in a loss of all refunds. - Cancellations can be made by email, fax or 'phone at least 24 hours before departure. However, to cover costs incurred there is a 1,000 baht charge levied. Cancellation and changes to the schedule requested with less than 24 hours notice, will receive no refund. Short & Extended Stay Policies - Breaks that have been cut short will be charged accommodation costs per day under the cancellation policy as above. - Extended stays or requests for additional bungalows will require a new booking. Please note that it is not always possible to extend your stay in precisely the same accommodation. Policy Amendments Any changes to our policies will be communicated through the Koh-Changinfo.com website at least 7 days in advance of implementation. All bookings received prior to any changes are secure under the policy in effect when they were made. |
